bro44 Privacy Policy – How We Handle Your Data

1 Who We Are

bro44 is an online gaming and sports betting platform operated at bro44.fun. The platform offers Casino games, Slots, Live Casino, Fish Games, Crash games and Sports Betting covering Cricket, PSL, Football, Esports and other events. The platform is made available via the bro44.fun website and the bro44 Android application.

This Privacy Policy applies to all users of the bro44 platform, including registered account holders and visitors who browse the site without registering. When we refer to "bro44", "we", "us" or "our" in this document, we mean the operator of the bro44.fun platform. When we refer to "you" or "your", we mean the person using or registered on the platform.

2 What Personal Data We Collect

The personal data we collect depends on how you interact with bro44. For registered account holders, we collect more information than for anonymous visitors. Here is a breakdown of the categories of data we collect:

We do not collect sensitive categories of personal data such as medical history, religious beliefs or political opinions. We do not collect data from children — the bro44 platform is strictly for adults aged 18 and above.

3 How We Collect Your Data

bro44 collects your personal information through several different channels, depending on how you use the platform:

• Direct input during registration: When you create a bro44 account, you provide your name, mobile number and date of birth directly. This is collected through the registration form on the website or Android app.
• Identity verification process: When we need to verify your identity before processing a withdrawal or unlocking account features, you may be asked to upload a copy of your CNIC or other documents.
• Payment transactions: When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or card, your payment details are processed through our payment partners. We receive transaction confirmation and account reference data.
• Automatic collection through platform use: Our systems automatically log technical and usage data whenever you access bro44. This includes your IP address, device details, the pages you visit and the features you use. This happens whether you are logged in or just browsing.
• Cookies and similar technologies: The bro44 website uses cookies and local storage to maintain your session, remember your preferences and support platform analytics. More detail is in the Cookies section below.
• Communications you send us: When you contact the bro44 support team via live chat or email, the content of your messages is stored so we can assist you and maintain a record of your query.

4 Why We Use Your Personal Data

Every piece of data we collect serves a specific purpose. We do not collect information unless we have a genuine need for it. The main reasons we process your personal data are:

• To operate your account: We need your identity and contact details to create and maintain your bro44 account, verify your login, process your bets and display your balance correctly.
• To process deposits and withdrawals: Financial data is necessary to process PKR deposits via JazzCash, Easypaisa, Raast and bank channels, and to pay out winnings to the correct account.
• To verify your identity: We are required to confirm that account holders are real people aged 18 or above. KYC verification is performed before significant withdrawals and in some cases before account activation.
• To prevent fraud and money laundering: Transaction monitoring and account activity analysis help us identify and investigate suspicious behaviour that may indicate fraud, identity theft or attempts to use the platform for money laundering.
• To provide customer support: When you contact the support team, we use your account details and communication history to resolve your query accurately and efficiently.
• To personalise your experience: Usage and gaming activity data helps us show you relevant games, surface promotions that match your playing habits and provide a more relevant experience within the bro44 platform.
• To comply with legal obligations: We may be required to retain certain records and provide data to authorities in response to lawful requests. We comply with applicable legal obligations in all cases.
• To send you platform communications: We send service-related notifications such as withdrawal confirmations, account security alerts and responsible gaming reminders. These are not optional as they are part of operating your account. Promotional communications are optional and you can opt out at any time.

5 Who We Share Your Data With

bro44 does not sell your personal information. We share it only where necessary to operate the platform, and only with parties who are subject to appropriate data protection obligations. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card payment processors receive the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy and security standards.
• Identity verification providers: We use third-party KYC services to verify identity documents during account verification. These providers process only the documents and information necessary for the verification check.
• Game providers: Providers such as Pragmatic Play, PG Soft, JILI Games and Evolution Gaming receive a session token and minimal technical data to load their games within the bro44 platform. They do not receive your full profile or financial data.
• Fraud prevention and security services: We use monitoring tools that analyse transaction patterns and account behaviour to identify potential fraud. These services process behavioural and technical data.
• Legal and regulatory authorities: Where required by law, court order or a lawful authority request, we will disclose the relevant personal data. We will notify you of such a request where we are legally permitted to do so.
• Platform analytics providers: Anonymised or aggregated usage data may be shared with analytics services to help us understand how the platform is being used and where improvements can be made. This data does not identify you personally.

We do not share your data with unrelated third parties, advertisers or data brokers. Any third party we work with is bound by confidentiality obligations and may only use your data for the specific purpose for which it was shared.

6 Payment Data and Financial Security

Financial data is among the most sensitive information we handle. bro44 takes specific measures to protect payment-related data:

• All payment data is transmitted over encrypted SSL/TLS connections. No payment information is sent in plain text.
• bro44 does not store full debit or credit card numbers on our servers. Card payments are tokenised by our payment processor.
• JazzCash and Easypaisa account numbers linked to your bro44 account are stored in encrypted form and are only accessible to authorised payment processing systems.
• Withdrawal requests require identity verification before being processed. Funds are paid to the same payment method used for deposit wherever possible to prevent diversion of funds.
• Suspicious transactions — for example, a large withdrawal request from a new IP address — may trigger a manual review before processing. This is a security measure to protect your funds.

7 Cookies and Tracking Technologies

bro44 uses cookies and similar technologies on the website and within the Android app. Here is what they are used for:

• Essential cookies: These are necessary for the platform to function. They maintain your login session, remember your language settings and keep your betting slip active while you browse. These cannot be disabled without breaking the platform.
• Analytics cookies: We use anonymised analytics data to understand how users navigate the platform — which sections are visited most, where users exit and how long pages take to load. This data does not identify individual users.
• Preference cookies: These remember settings you have chosen, such as your preferred game category or sports view layout, so you do not have to reconfigure them every session.
• Security cookies: Short-lived session tokens verify that your logged-in session is genuine and help prevent cross-site request forgery attacks.

You can manage cookie settings through your browser. Blocking all cookies will prevent you from using most platform features as session management relies on cookie support. If you have questions about specific cookies in use on bro44, contact the support team.

8 How Long We Keep Your Data

bro44 retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Specific retention periods are:

• Account data: Retained for the duration of your active account plus a period after closure, typically up to 5 years, to allow for dispute resolution and legal compliance.
• Transaction records: Financial records including deposits, withdrawals and bet history are retained for a minimum of 5 years in line with standard financial record-keeping requirements.
• Identity verification documents: KYC documents such as CNIC copies are retained for a minimum of 5 years following account closure.
• Support communications: Chat transcripts and email correspondence are retained for up to 2 years to allow for follow-up on unresolved queries.
• Technical and usage data: Log data and analytics data is typically retained in raw form for up to 12 months and may be retained in aggregated, anonymised form beyond that period.

When data is no longer required and the applicable retention period has passed, it is deleted securely from our systems.

9 Your Rights Over Your Personal Data

You have meaningful rights over the personal information bro44 holds about you. These rights can be exercised by contacting our support team. We will respond to valid requests within 30 days.